Inactive customer follow-up

Definition: no visit in past 90 days (configurable in Business rules).

3 to follow up
CustomerDays since last visitPhonePreferred channelStatus
Tam Ka Lok240+852 9456 7890Phone onlyInactive
Ng Hoi Lam124+852 9678 9012WhatsAppLapsing
Lau Ka Yan104+852 9234 5678LINELapsing