Message templates

Customer-facing wording must be approved by a manager before it can be sent (see Business rules).

T-24h appointment reminder
Appointment reminderwhatsapp
Approved · Bonnie Tsang
Hi {{customer.name}}, this is a reminder for your appointment tomorrow at {{appointment.time}}. Reply to confirm or reschedule.
Updated 3/1/2026
Unused sessions nudge
Unused-package nudgewhatsapp
Approved · Bonnie Tsang
Hi {{customer.name}}, you still have {{package.remaining}} sessions on your {{package.name}}. Want to book your next visit?
Updated 3/1/2026
90-day inactive check-in
Inactive follow-upline
Awaiting approval
Hi {{customer.name}}, we miss you at Skin Retreat — would love to invite you back for a complimentary skin check.
Updated 5/12/2026
Weekly manager summary
Manager reportemail
Approved · Bonnie Tsang
Active customers: {{kpi.active}} · Bookings this week: {{kpi.bookings}} · Inactive flagged: {{kpi.inactive}}
Updated 2/15/2026